Email, SMS and WhatsApp Marketing: Stay Top of Mind

Somewhere in your chats are hundreds of people who already bought from you or almost did. They know you. They liked you enough to talk to you. And you have not spoken to them since.

Meanwhile you are paying for ads to reach total strangers. New customers are the most expensive customers there are. The cheapest revenue in your business is sitting in your contact list, waiting to be reminded you exist.

Why “they will remember us” fails

Customers do not forget you out of malice. Life is loud. The salon they used in March is simply not in their head in June. Whoever shows up in their phone at the right moment gets the booking, and that should be you:

• New stock or new service? The people who bought before should hear first.
• Slow week? A well-timed offer to past customers fills it.
• A customer has not returned in 60 days? A friendly nudge brings many back.

The channels, and what each is for

• WhatsApp broadcasts: the highest-attention channel in Nigeria. Best for offers, restocks, and announcements to customers who already know you. Use it sparingly so it stays welcome.
• SMS: lands everywhere, smartphone or not. Best for reminders, alerts, and short time-bound offers.
• Email: best for the longer story, the price list, the monthly update, the receipts. Costs almost nothing at any volume.

The trick is not choosing one. It is sending the right message on the right channel, to a segment that will care, instead of blasting everyone with everything. That last part is what separates marketing from spam.

What GrowUp gives you here

• Email, SMS, and WhatsApp campaigns from one place, using the contact list your business already builds every day
• Segments built from real behaviour: bought before, enquired but never bought, no visit in 60 days
• Campaigns connected to outcomes: who got the message, who clicked, who booked, who paid
• A social media planner on the same platform, so content and campaigns run together

Where to go deeper

• WhatsApp marketing: broadcasts done right
• Loyalty programmes: give customers a reason to keep coming back